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Sept-17: 203 people failed to attend their GP/nurse appointment!  This is equal to 34 hours of wasted appointments!  With increased demand for GP and nursing services and very little extra funding to facilitate this rise, reducing the DNA (did not attend) rate could make a significant difference to appointment availability.  PLEASE...if you cannot make your appointment, let us know ASAP so we can offer it to someone else.

Hepatitis B vaccine shortage There is currently a Global shortage of both Hepatitis A and Hepatitis B vaccines which is expected to last until early 2018. Because of this, in line with the recommendations from Public Health England, we are currently unable to offer these vaccines.


We need to hold personal information about you on our computer system and in paper records to help us to look after your health needs. 

Please help to keep your record up to date by informing us of any changes to your circumstances.

Clinical staff and some administrative staff employed by this practice have a variable degree of access to your records in accordance with what they require to do their job.

We do share some information with clinical staff who are not employed by the practice as appropriate ie; midwife, physiotherapist.  All staff within, or attached, to the practice have been trained regarding confidentiality issues and have a contractual duty to keep your details private. 

We may also supply information to hospital staff if you have been referred for specialist care.  In order to refer you to a hospital, the practice now has to use a national system (NHS e-Referral Service) which does give some administrative staff outside the practice some access to aspects of you medical details. 

All information about you is held securely and appropriate safeguards are in place to prevent accidental loss. 

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues.  In other circumstances you may be required to give written consent before information is released - such as for medical reports for insurance, solicitors etc...

To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you.  Information will not be disclosed to family, friends or spouses unless we have prior written consent, and we do not leave messages with others. 

! Data Extraction

Your GP is encouraged to use data a extraction process in order to identify patients who may be required additional care due to long term/serious conditions.  The information is then used to help support patient care and prevent unnecessary hospital admissions. 

If you do not want your data used for these purposes you may object by contacting the practice who will explain how you are prevent your data being used this way.

! Summary Care Record (SCR)

We are required by NHS England to participate in the SCR project.  A summary of your current medications and any bad reactions/allergies we have on record for you, will automatically be uploaded to a national NHS database.  NHS staff across the country will be able to access this if they need this information in an emergency to treat you.  Please note - this is different to the Care.Data project below.

If you would like to read further information about the SCR, you should visit 

As a patient, you have options regarding your SCR and you also have the option to opt out completely. 

If you are certain you do not wish to be part of the SCR programme please let us know by downloading and completing the following form, and returning it to us.

Download: SCR opt out form

! NHS England Care.Data 

Following a recent change in the law, NHS England will soon be required to share/supply your personal and confidential medical information with the Health and Social Care Information Centre (HSCIC) 

This information will be taken from the UEA Medical Centre in a form that can identify you as a patient through your NHS number. 

We have NO choice but to allow the HSCIC to extract this information, and once they have done, they can also pass this information onto other organisations and third parties for analysis. 

Only YOU (the patient) can instruct us to stop the transfer of your data if you wish, by completing an 'opt out' form  DOWNLOAD: Care Data Opt Out Form

Once you have opted out, we will code this on your medical record which prevents the extraction of your personal and confidential medical information. 

Freedom of Information

This Publication Scheme provides a guide to the services and General Practitioners who practice together within the UEA Medical Centre as required by the Freedom of Information Act 2000.

The document is based on the model publication scheme approved by the Information Commissioner’s Office (ICO).The publication scheme commits an authority to make information available to the public as part of its normal business activities.The scheme contains 7 classes of information – some of which  are published on our website.  All information published on the website is free of charge.

Information held by the UEA Medical Centre that is not published under this scheme can be requested in writing to the Business manager, when its provision will be considered in accordance with the provisions of the Freedom of Information Act.

DOWNLOAD: Freedom of Information Publication


The Medical Centre has taken reasonable care in compiling this website, and is not responsible for any action taken by any person or organisation, wherever they are based, as a result, direct or otherwise, or information contained in or accessed through this web site.

The Medical Centre takes no responsibility for the content of any other website referred to or accessed by hypertext link through this web site.

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