University Medical Services (GP Surgery)
The UEA Medical Centre (UMS) is located just off the Bluebell Road entrance to the UEA, on University Drive.
Reception and Appointments: 01603 251600
Secretaries: 01603 251601
Email: firstname.lastname@example.org (for non-urgent administrative queries only)
Email: email@example.com (for repeat prescriptions only)
Separate organisations within this building;
UEA Boots Pharmacy (t) 01603 505629 (w) Boots UEA Pharmacy
UEA Dentist (t) 01603 592173 (w) UEA Dental Practice
08:00-18:30 (occasionally pre-booked appointments until 8pm)
Occasionally open 08:30-12:00 for pre-booked appointments only
! NHS Covid Protection Guidelines - Still in Operation
Please be kind! Our staff have been experiencing a lot of abuse at the moment and this will not be tolerated in line with our NHS Zero Tolerance policy.
In line with NHS guidance, if you attend the medical centre you will;
- Need to wear a face mask
- Social distance in the waiting room
- Be asked to wait outside if you have a cough or any other covid symptoms
This is to ensure the ongoing protection of patients (unwell and those yet to be immunised) and our staff.
Our doors are now fully open, but we ask that you do not come into the building if you have any Covid symptoms - instead please wait outside and press the intercom to speak to a member of staff or phone 01603 251600.
Appointments are being delivered over the telephone, face-to-face and via video consultation.
All urgent same day doctor appointments will be via telephone consultation in the first instance. The doctor will call you and if they then feel you need to be seen in person they will arrange this.
Some nurse appointments can be via telephone - you will advised this on booking. If you physically need to be seen by a nurse ie; dressing, blood test, immunisation etc then you will be a booked a face-to-face appointment.
Keep well and safe, be kind and thank you for your understanding and patience.
Out of Hours
Telephone number: 111
111 is a free NHS telephone number (from both landlines and mobile phones) which you can call 24 hours a day, 7 days a week, 365 days a year. When the practice is closed, please ring this number for advice. You can find out more about 111 by visiting www.nhs.uk/111
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
**Please note - this is a limited service on a Saturday morning for routine (non-urgent) pre-booked appointments. If you do not have an appointment and you feel your problem is urgent, please call NHS 111 service (see out of hours details below). Alternatively, visit the NHS Walk-in Centre at Rouen Road (near Castle Mall), open 7 days per week, 7am-9pm, telephone 01603 677500. Bus number 25 from the UEA.
When we are closed, phone NHS 111 for out-of-hours medical assistance, or visit the NHS Walk-in Centre at Rouen Road (near Castle Mall), open 7 days per week, 7am-9pm, telephone 01603 677500 www.norwichwalkincentre.co.uk
(Site updated 25/10/2021)