“Overall, how was your experience of our service?”
Question patients are asked. Answers can be ranked from “very good” to “very poor” .
Last 3 months results are:
| Aug-25 | Sep-25 | Oct-25 | |
| No. of responses | 60 | 55 | 105 |
| No. of appointments | 4167 | 4526 | 6091 |
| Response rate | 1.9% | 1.2% | 1.7% |
| Overall % of patients who would recommend us to friends and family (based on “very good” and “good” responses) | 95% | 95% | 92% |