“Overall, how was your experience of our service?”
Question patients are asked. Answers can be ranked from “very good” to “very poor” .
Last 3 months results are:
| Sep-25 | Oct-25 | Nov-25 | |
| No. of responses | 55 | 105 | 128 |
| No. of appointments | 4526 | 6091 | 5318 |
| Response rate | 1.2% | 1.7% | 2.4% |
| Overall % of patients who would recommend us to friends and family (based on “very good” and “good” responses) | 95% | 92% | 95% |