“Overall, how was your experience of our service?”
Question patients are asked. Answers can be ranked from “very good” to “very poor” .
Last 3 months results are:
| Feb 25 | Mar-25 | Apr-25 | |
| No. of responses | 126 | 76 | 74 |
| No. of appointments | 5038 | 5264 | 3684 |
| Response rate | 2.5% | 1.4% | 2% |
| Overall % of patients who would recommend us to friends and family (based on “very good” and “good” responses) | 94% | 90% | 92% |