“Overall, how was your experience of our service?”
Question patients are asked. Answers can be ranked from “very good” to “very poor” .
Last 3 months results are:
| Jun-25 | Jul-25 | Aug-25 | |
| No. of responses | 81 | 48 | 60 |
| No. of appointments | 4278 | 4167 | 3200 |
| Response rate | 1.9% | 1.2% | 1.9% |
| Overall % of patients who would recommend us to friends and family (based on “very good” and “good” responses) | 93% | 88% | 95% |