“Overall, how was your experience of our service?”
Question patients are asked. Answers can be ranked from “very good” to “very poor” .
Last 3 months results are:
| Mar-25 | Apr-25 | May-25 | |
| No. of responses | 76 | 74 | 89 |
| No. of appointments | 5264 | 3684 | 4990 |
| Response rate | 1.4% | 2% | 1.8% |
| Overall % of patients who would recommend us to friends and family (based on “very good” and “good” responses) | 90% | 92% | 93% |