Friends and Family Test Results

“Overall, how was your experience of our service?”

Question patients are asked. Answers can be ranked from “very good” to “very poor” .

Last 3 months results are:

Nov-23Dec-23Jan-24
No. of responses280191273
No. of appointments290118352560
Response rate10%10%11%
Overall % of patients who would
recommend us to friends and family
(based on “very good” and “good” responses)
90%90%90%