Friends and Family Test Results

“Overall, how was your experience of our service?”

Question patients are asked. Answers can be ranked from “very good” to “very poor” .

Last 3 months results are:

Mar-25Apr-25May-25
No. of responses767489
No. of appointments526436844990
Response rate1.4%2%1.8%
Overall % of patients who would
recommend us to friends and family
(based on “very good” and “good” responses)
90%92%93%