Friends and Family Test Results

“Overall, how was your experience of our service?”

Question patients are asked. Answers can be ranked from “very good” to “very poor” .

Last 3 months results are:

Mar-24Apr-24May-24
No. of responses242259221
No. of appointments241424202674
Response rate10%11%8%
Overall % of patients who would
recommend us to friends and family
(based on “very good” and “good” responses)
92%94%94%