“Overall, how was your experience of our service?”
Question patients are asked. Answers can be ranked from “very good” to “very poor” .
Last 3 months results are:
| Apr-24 | May-24 | Jun-24 | |
|---|---|---|---|
| No. of responses | 259 | 221 | 194 |
| No. of appointments | 2420 | 2674 | 2064 |
| Response rate | 11% | 8% | 9% |
| Overall % of patients who would recommend us to friends and family (based on “very good” and “good” responses) | 94% | 94% | 93% |