“Overall, how was your experience of our service?”
Question patients are asked. Answers can be ranked from “very good” to “very poor” .
Last 3 months results are:
| May-24 | Jun-24 | Jul-24 | |
|---|---|---|---|
| No. of responses | 221 | 194 | 212 |
| No. of appointments | 2674 | 2064 | 1947 |
| Response rate | 8% | 9% | 11% |
| Overall % of patients who would recommend us to friends and family (based on “very good” and “good” responses) | 94% | 93% | 92% |