University Medical Services (GP Surgery)

The UEA Medical Centre (UMS) is located just off the Bluebell Road entrance to the UEA, on University Drive.

Reception and Appointments: 01603 251600
Secretaries: 01603 251601
Email: umsuea@nhs.net (for non-urgent administrative queries only)
Email: prescriptions.umsuea@nhs.net (for repeat prescriptions only)

Separate organisations within this building; 
UEA Boots Pharmacy (t) 01603 505629 (w) Boots UEA Pharmacy
UEA Dentist (t) 01603 592173 (w) UEA Dental Practice

Opening Hours

FACE MASKS/COVERINGS: 

Please can all adult patients wear their own face mask or face covering when attending the surgery in person.  These can help us protect each other and reduce the spread of this disease.  

We Are Open

We are open and have remained open throughout Covid.  What has changed, is the open access in the medical centre - our front doors are now monitored to ensure we can manage footfall into the building and continue provide a safe environment for all patients/visitors and staff and operate social distancing. 

Please do not come to the medical centre if you have a cough, fever, or change or loss to your sense of smell or have had contact with someone who has. 

We are are continuing to deliver NHS services the best we can in this situation, whilst protecting our staff and our patients. 

Appointments are being delivered over the telephone, face-to-face and via video consultation.  When you call you will be advised on the best approach for you and this may be a telephone consultation in the first instance.

All doctor appointments (pre-booked and urgent same day) will be via telephone consultation in the first instance.  The doctor will call you at the time of your appointment.  If they then feel you need to be seen in person or by video consultation and they will arrange this for you. 

Some nurse appointments will be via telephone - you will advised this on booking.  If you physically need to be seen by a nurse ie; dressing, blood test, immunisation etc then you will be a booked a face-to-face appointment. 

If you are attending for a face-to-face appointment, let reception know when you arrive by pressing the intercom at the front door or phoning 01603 251600.  Measures are in place to keep you safe from infection during your visit, so please only arrive 5-10 minutes before your appointment as there is reduced capacity to wait inside and access into the medical centre is currently managed by staff.

Please do not come to the surgery unless you have an appointment or have been asked to come for another reason. You can also call NHS 111 for general advice or NHS 119 for Covid advice or visit https://111.nhs.uk/ 

PRESCRIPTIONS

If you need a prescription, please try and order online via Patient Access or emailing prescriptions.umsuea@nhs.net rather than phoning as our phone lines are incredibly busy at the moment.  We can arrange for prescriptions to be sent electronically to any pharmacy (please have the postcode and name of pharmacy to hand for us to do this).   

Keep well and safe, be kind and thank you for your understanding and patience during this unprecedented time. 

Out of Hours

Telephone number: 111

 

111 is a free NHS telephone number (from both landlines and mobile phones) which you can call 24 hours a day, 7 days a week, 365 days a year.  When the practice is closed, please ring this number for advice. You can find out more about 111 by visiting www.nhs.uk/111

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency. 

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Research Practice