! Phone Lines - Issues
We are experiencing ongoing issues with our phone lines which are having an affect on both incoming and outgoing calls. Our phone network provider is aware the issue the fault has been escalated to BT OpenReach. We apologise for this and hope to have it resolved shortly. If you are unable get through please keep trying. If your call cuts off we will try and call you back where possible. Sorry for the inconvenience.
Last updated: 10.08.20 at 12.50pm
University Medical Services
The UEA Medical Centre (UMS) is located just off the Bluebell Road entrance to the UEA, on University Drive.
| Reception & Appointments 01603 251600 |
| Secretaries 01603 251601 |
| Fax 01603 506579 |
| UEA Boots Pharmacy (campus) 01603 505629 |
| UEA Dentist 01603 592173 |
| Email umsuea@nhs.net (for administrative queries only) |
Usual Opening Hours
| Monday | 08:30-18:30* | |
| Tuesday | 08:30-20:00** Routine pre-booked appointments only, after 6.30pm | |
| Wednesday | 08:30-18:30* | |
| Thursday | 08:30-18:30* | |
| Friday | 08:30-18:30* | |
| Saturday | 08:30-12:00** Limited service, pre-booked phone consultations only | |
| Sunday | Closed | |
Out of Hours
Telephone number: 111
111 is a free NHS telephone number (from both landlines and mobile phones) which you can call 24 hours a day, 7 days a week, 365 days a year. When the practice is closed, please ring this number for advice. You can find out more about 111 by visiting
www.nhs.uk/111Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Coronavirus (COVID19) & Our Services
IMPORTANT: Please can all adult patients wear their own face mask or face covering when attending the surgery in person. These can help us protect each other and reduce the spread of this disease. Please do not buy surgical masks which should be prioritised for the NHS. Thank you
We are constantly having to adapt/change our services due to the progression of the coronavirus situation. We continue to remain open, although staffing levels may be reduced due to isolation.
Our phone lines are very busy at the moment but please bear with us; we will try and answer your call as soon as possible.
Please DO NOT come to the medical centre if you have a cough, sore throat, fever, shortness or breath, runny nose, ear ache of sinus congestion. We are trying to continue to delivery NHS services the best we can in this situation, whilst protecting our staff and our patients.
APPOINTMENTS
All doctor appointments (pre-booked and urgent same day) will be via telephone consultation. The doctor will call you at the time of your appointment. If they then feel you need to be seen in person, they will arrange this for you.
Some nurse appointments will be via telephone - reception will advise you on booking. If you physically need to be seen by a nurse ie; dressing, blood test, immunisation etc then you will be a booked a face-to-face appointment.
If you are attending for a face-to-face appointment, let reception know when you arrive by phoning 01603 251600 or pressing the intercom at the front door. You will be asked to wait outside and when the clinician is ready to see you, they will meet you at a specific entrance.
PRESCRIPTIONS
If you need a prescription, give us a ring. We can arrange for prescriptions to be send electronically to any pharmacy (please have the postcode and name of pharmacy to hand for us to do this).
Further information on Coronavirus, information about NHS111, self-isolation guidance for household contacts etc - click here for details: www.umsuea.co.uk/news.aspx
Keep well and safe, be kind and thank you for your understanding and patience during this unprecedented time.
Appointments - Keep it or cancel it!
"Keep it or cancel it! Don't waste it!" Have you ever wondered why it can be difficult to get an appointment with a GP/Nurse? Last month, 264 people failed to attend their booked appointment! This is equal to 44 hours of wasted appointments!!! This is such a waste of NHS time and appointments are in high demand. PLEASE...if you cannot make your appointment - cancel it!
is a new voluntary service directory, set up specifically for local people to search and access a wide range of health, care and support services in the Norwich locality. Visit their website for details www.yournorwich.org
*Please note: Weekdays (excluding Tuesdays) doors close at 6pm. Phone lines remain open until 6.30pm for emergencies.
**Please note - this is a limited service on a Saturday morning for routine (non-urgent) pre-booked appointments. If you do not have an appointment and you feel your problem is urgent, please call NHS 111 service (see out of hours details below). Alternatively, visit the NHS Walk-in Centre at Rouen Road (near Castle Mall), open 7 days per week, 7am-9pm, telephone 01603 677500. Bus number 25 from the UEA.
When we are closed, phone NHS 111 for out-of-hours medical assistance, or visit the NHS Walk-in Centre at Rouen Road (near Castle Mall), open 7 days per week, 7am-9pm, telephone 01603 677500 www.norwichwalkincentre.co.uk
(Site updated 10/08/2020)