Appointments, Clinics & Services

Appointments can be booked online (using the NHS App or an alternative online provider) or by calling us on 01603 251600. You can book routine doctor appointments

We do not conduct email consultations and will not be able to assist with medical problems by email, unless the clinician has specifically requested information from you by email. 

Doctor Services and Clinics

Routine Pre-Bookable Appointments

We offer telephone and face-to-face routine, pre-bookable appointments, Monday-Friday and alternate Saturday mornings.

Routine appointments can be booked up to 4 weeks in advance. 10 minute appointments. In special circumstances longer appointments are available so if you are attending to discuss multiple issues, ask the receptionist for a slightly longer appointment.

Urgent Same-Day Appointments

This service operates every weekday between the hours of 08:30-18:30hrs Monday-Friday.  If you feel to you need to speak to the urgent clinician, this will be via telephone triage in the first instance. Let reception know by phoning 01603 251600.

This service is for URGENT medical problems only – problems that cannot wait for the next available routine doctor appointment

Only the urgent problem will be dealt with during the consultation – any other issues will need a separate routine appointment.

If the clinician feels your problem is not urgent, you may be asked to re-book into a routine appointment clinic. 

Between 18:00-18:30 you will need to call to speak to the urgent clinician if your medical issue is very urgent and really cannot wait until the next day. 

The receptionists have been instructed by the clinicians to ask for your reason for visit.  Patients will be dealt with on a priority basis and occasionally the doctor may be called out in an emergency, thereby increasing the waiting/call back times. 

Post-Natal & 8-Week Baby Check Appointments

Post-natal appointments should be booked for 8-10 weeks after baby has been born. This is a 30 minute appointment with a doctor, followed by an appointment straight after with a nurse for baby’s first immunisations.

This type of appointment can not be booked online. You will need to call reception on 01603 251600 for all post-natal appointment bookings.

Minor Operation Appointments

We carry out minor operations in-house for conditions such as:

  • Ingrowing toe nails
  • Skin cysts
  • Biopsies
  • Subcutaneous implants

You can not book directly into this clinic.

This is an in-house doctor referral only clinic. Once you have been referred, you will be added onto a waiting list we will call you once a suitable appointment for your minor operation becomes available. If you have not heard within 4 weeks of your referral, please call us.

Nurse Services and Clinics

We have a variety of nursing services running throughout the week, Monday – Friday. Expand the boxes below to see which is most suitable for your need.

Not all nurse clinics are available to book online therefore you may need to call 01603 251600 to book. 

Some nurse clinic appointments can be dealt with via telephone – if you would like a phone appointment, discuss with the member of reception team when you book.

General Nurse Appointments (Nurse A) Clinic

This clinic is available every day, Monday – Friday. Mostly pre-booked appointments, some book on day availability.

  • Repeat contraceptive pills
  • Contraceptive injections
  • Routine adult immunisations
  • Baby and child immunisations
  • Hayfever, bites and stings
  • Wound dressings
  • Suture/clip removals 
  • Tonsillitis
  • Emergency contraception
  • Cystitis (urine infection)
  • Cuts and grazes
  • Sore throats, headaches, colds and flu

Health Care Assistant (HCA)

This service is available most days, at various times, Monday – Friday.  

  • Wound dressings
  • ECGs
  • Suture/clip removals
  • Health checks
  • Lifestyle advice
  • Blood pressure checks
  • Weight monitoring
  • CVD checks
  • Diabetic reviews
  • Seasonal flu vaccines
  • Tuberculosis screening

Phlebotomy (Blood Taking) Clinic

This service is available most mornings, Monday – Friday. You must have an current blood test request form to book into this clinic. We do not take blood for hospital generated test request forms.

Respiratory Clinic

This clinic is available on various days/times throughout the week. Specialist trained asthma nurses who can deal with

  • Teach and assess peak flow, inhaler and spacer techniques
  • Issue repeat medication
  • Change asthma medication
  • Perform reviews and ongoing monitoring
  • Asthma action plans

Sexual Health (Nurse B) Clinic

This clinic is available on various days/times throughout the week. Specialist trained sexual health nurses offering expert advice and support. We can provide:

  • Contraceptive advice
  • Contraception – all methods
  • Emergency contraception
  • Cervical screening
  • Hepatitis B vaccination for men who has sex with men
  • Testing for most sexually transmitted infections and guidance for those requiring further testing
  • Treatment for STIs
  • Safer sex advice
  • HIV testing and advice
  • Chlamydia testing
  • Any other issues related to sexual health

For further information, visit our dedicated page

Travel Health Clinic

For registered and non-registered patients.

This clinic is available most weeks on various days/times. Travel consultations are carried out by specialist travel nurses who have experience in conducting full risk assessments for single and multi destination travellers – wherever you are travelling to.

We are a registered Yellow Fever vaccination centre.

For further information, visit our dedicated page

Other Clinical Professionals/Services

Physiotherapist

Patients can book directly into these appointments through reception – you do not need to see a GP first. Please speak to reception if you have a problem that affects your neck, back, joints, muscles and soft tissue.

The Physio can offer advice, support, exercises and arrange relevant medication and organise any tests/referrals if needed. Weekly clinic. Phone and face-to-face consultations.

This service is for anyone over the age of 12.

Clinical Pharmacist

Patients can book directly into these appointments through reception if you need a medication review.

Over 18s only. Clinics throughout the week. Phone consultations only.

For all types of medication reviews (simple, complex, multi-drug) and advice/support.

Dietician

In-house GP referral only. Variable according to the time of year. Phone and face-to-face consultations.

Nutritional assessments of patients with a range of complex medical conditions, irritable bowel syndrome (IBS), easting disorders, diabetes (type 2), hypertensions, cardiovascular disease. Education and advise with diet-related disorders.

Diabetic Nurse Specialist

Hospital referral only. Monthly clinic. Phone and face-to-face consultations.

Mental Health Nurse Specialist

In-house GP referral only. Weekly clinic. Phone and face-to-face consultations.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We would appreciate at least 24 hours notice to cancel any appointment, but you can cancel at any time.

You can cancel your appointment in any one of the following ways:

  • Phone: 01603 251600
  • SMS message: If you have received a text message reminder about your appointment, follow the instructions on the text to cancel
  • Online via the NHS App or Patient Access (you need to be signed up if you are not already)

Test Results

Availability of results

Most results take at least 1 week before they re back and actioned by a doctor or nurse. Some specialist tests can take longer. 

Sexual health and radiological results

We will send you an email to let you know if your results are normal or abnormal or if there is any action to be taken.

All other types of test results

We  only email you if the test is abnormal or if any action is needed.

Please make sure we have your correct email address and check your email regularly, even in holidays. We use UEA addresses for staff and students unless otherwise specified. Please add [email protected] to your safe senders list so that any messages from UMS are not automatically moved to your junk mail folder.

If you continue to feel unwell and want to check if your results are back, then please call 01603 251600 and ask to speak to the admin team who deal with results.

We do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

NHS Self-help and Online Symptom Checker

NHS Online Symptom Checker – Check Yourself!

111 online can tell you:

  • where to get help for your symptoms, if you’re not sure what to do
  • how to find general health information and advice 
  • where to get an emergency supply of your prescribed medicine
  • how to get a repeat prescription 

Self-Care Advice

These days there are lots of choices within the NHS. Making the right choice, at the right time will help you get the best possible treatment appropriate for your condition at that time.

Walk-in Centre (City Centre)

Norwich Practices Walk-In Centre

Opening hours: Open 7 days a week, 07:00-21:00 

Telephone: 01603 677500

Address: Rouen House, Rouen Road, Norwich, NR1 1RB

Bus from UEA: Number 25 (every 5-10 minutes)

Please note: You do not have to be registered at the walk-in centre to be seen – all patients can be seen.  It is a sit and wait NHS service.

Additional Pre-bookable GP/Nurse Appointments Off-site (when we are closed)

Roundwell Medical Centre provide additional routine appointments during early evenings and Saturday mornings for our patients.  To access these appointments, you will need to contact us as usual to book.

These appointments are for routine medical issues (not urgent) and may be undertaken by either a doctor or nurse practitioner.  Please be absolutely clear to the receptionist when booking if you think that your medical issue is something that can only be dealt with by a doctor.  The nurse practitioner will not deal with any mental health issues.  All IAS appointments are telephone consultations. 

Location/How To Get There

Address: 25-27 Dr Torrens Way, Costessey, Norwich, NR50GB

Tel: 01603 744014

Parking: Onsite

Buses: There are a number of buses (then a short walk) to take you there;

  • 23A Red Line – from Earlham Green Lane, takes approx 30 mins
  • 24 Red Line – from Bowthorpe Road (near the fish and chip shop) takes approx 25 mins
  • 24 Red Line – from City Centre St Stephens main bus depot, takes approx 35 mins

Important information

We have been asked to provide a brief reason for your visit, therefore the receptionist will ask this upon booking.  

These appointments are not provided by UEA Medical Centre staff, but by an external provider.

If you have agreed to the booking of this appointment, you are aware the external provider will need to view your medical record during the consultation, therefore you have agreed to share your medical record information with them.