“Overall, how was your experience of our service?”
Question patients are asked. Answers can be ranked from “very good” to “very poor” .
Last 3 months results are:
| Jan-24 | Feb-24 | Mar-24 | |
|---|---|---|---|
| No. of responses | 273 | 228 | 242 |
| No. of appointments | 2560 | 2436 | 2414 |
| Response rate | 10% | 10% | 10% |
| Overall % of patients who would recommend us to friends and family (based on “very good” and “good” responses) | 90% | 93% | 92% |